Refund and Cancellation Policy

Owner-approved for publish — not counsel-reviewed.

1. What this covers

Money paid to APIBroker for hub subscriptions / plans when paid checkout is enabled. Soft-launch waitlist access is free and has nothing to refund. Upstream APIs you call through the hub have their own policies.

Everything sold here is digital access activated on your hub key — nothing is shipped, so there is no return, no pickup and no restocking. What "delivered" means is set out in the Delivery and Fulfilment Policy. A payment that completed but never delivered is always put right, either by activating the plan or by refunding it in full, and it is not subject to the time limit in section 3.

2. Cancellation

Plans are bought for a fixed period and do not renew automatically unless the checkout page says otherwise when that product ships. There is nothing to cancel mid-cycle beyond stopping use of your hub keys; access ends when the paid period ends (or earlier on AUP / non-payment suspension).

3. Refunds

• Within 7 days of payment, before meaningful paid usage: full refund on request.
• After that: only where we got something wrong (service unavailable for the paid period, charging error, or a plan that was not what checkout described). Pro-rata where appropriate.

4. How to ask

Email hello@apibroker.dev with your payment reference.

5. Timing

• Acknowledged within 2 working days, with a reference.
• Decided within 7 working days, with the reason in writing.
• An approved refund is initiated within 5 working days of that decision, to the original payment method only.
• Arrival typically 7–10 working days on Indian rails after initiation; a few working days via international PSP, subject to your bank.

6. Currency

Refunds are made in the currency you were charged in, to the same payment method. Where you paid in Indian rupees against a US dollar list price, the refund is the rupee amount taken, not that amount reconverted — so an exchange-rate move between payment and refund neither costs you nor earns you anything. Bank or card-network charges are outside our control.

7. If we say no

A refusal comes with a reason. If you disagree with it, escalate to the named Grievance Officer, who acknowledges and disposes of complaints on a published clock. That is an escalation route, not a replacement for your rights under consumer law.

8. Who takes the money

Payments are collected by Saptarang Ventures (OPC) Private Limited, CIN U43900MH2023OPC413456. Registered office: C-102, Acropolis Apartments, Thatte Nagar, Gangapur Road, Nashik – 422005, Maharashtra, India.